Your questions, answered
Welcome to Kangaroo Coins and Collectables! We've gathered the most common questions our customers ask to help make your buying experience smooth and enjoyable. We're proud to be a Sunshine Coast Queensland, Australia-based web shop specialising in predecimal coins and banknotes, Pokémon cards, and a wide array of other collectables. If you can't find what you're looking for, feel free to contact us directly.
Frequently asked questions
At Kangaroo Coins and Collectables, we strive for the best buying experience with easy transactions. We pride ourselves on offering a unique selection and dedicated service. Here are some of the questions our valued customers often ask about our range of predecimal coins and banknotes, Pokémon cards, and other collectables.
Do you provide insurance on purchases?
Yes, we do! Insurance is available at an extra cost, calculated at standard Australia Post rates. This ensures your valuable collectables are protected during transit.
How do I track my order?
Our staff will carefully pack your items for safe shipping. Once dispatched, we'll forward your tracking number directly to you for easy monitoring of your delivery.
What payment options do you accept?
We accept a variety of payment methods for your convenience, including Zip Pay, bank deposit, bank transfer, Mastercard, and Visa. We support 135 currencies to make your transaction seamless. Shipping is processed promptly once payment has cleared.
What is your policy on returns or order issues?
We are committed to providing solutions for any issues you might encounter with your order. Please contact us directly with your concerns, and our team will assist you in resolving them efficiently.
Ready to explore our collectables?
At Kangaroo Coins and Collectables, based in Brisbane, Australia, we're passionate about bringing you a diverse and unique selection of predecimal coins, banknotes, Pokémon cards, and other collectables. We pride ourselves on offering an unparalleled buying experience, with easy transactions and dedicated service. We're glad you're here to be a part of our story.